Terms

Terms of Use

By using our website you agree to our terms of use. We may alter these terms without notice. Please check these regularly, since we reserve the right to correct any errors at any time.

Return Policy

All sales final. No returns. In case of damaged or missing merchandise, we are able to offer either a full refund or exchange for the item in question, depending upon availability. We cannot guarantee that purchased items will remain in stock. To acquire a refund or exchange, we require a receipt and visual proof of damage. In case of damaged merchandise, please do not send your purchase back to the manufacturer. For all requests, please contact customer service at info@awakenyclothing.com.

Once proof of missing or damaged merchandise is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a reasonable period.

Late Or Missing Refunds

If you haven’t received a refund, first check your bank account. If no refund is listed as being processed, please contact your credit card company since it may take several days before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have followed all of these steps and still have not received your refund, please contact us at info@awakenyclothing.com.

Privacy

Awake NY respects the privacy of its customers. Customer information will never be shared with third parties or outside individuals.

Shipping

Currently, Awake NY ships globally. All orders are shipped via UPS. Domestic (US) orders are shipped via Ground Shipping. International orders may be shipped via Standard or Expedited speeds. Shipping costs are calculated at checkout. Please note that taxes/duties/VAT are not included in International shipping costs and will be additionally added to the cost of each order. Please allow 3-5 days for processing and verification. Please note that shipping will halt between December 22nd and 28th for the holiday break. Tracking information may be retrieved through info@awakenyclothing.com.

Purchasing

By ordering merchandise, you agree that you are purchasing for personal use and not for resale. Only one item in each color way may be purchased per order and customers may only complete one order each. We reserve the right to refuse any orders without warning or explanation.

Sales Tax

All apparel under $110 is sales tax exempt. For apparel over $110 the applicable tax rate is 8.875%.

Contact Information

info@awakenyclothing.com